Right hand : InfoCrank Support

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Jason

started a topic about 8 years ago

Hi have a prob with right hand crank. Not reading power getting a very low reading! Left is fine . What should we do new battery's ?? Cheers

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Allan Cruz

said over 4 years ago

My right hand crank has been blinking non-stop and the Android app cannot see it. Tried to manually update firmware via app but it won't finish and just bail out. Please help.

Source information: Firmware Updater and Restore PDF

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Sefi Dakar

said about 5 years ago

Hi, just got a magnet and the LED flashing won't stop even with a magnet. Not sure what else I can do apart from ask for an exchange.

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Eduardo Maia

said about 5 years ago

You need a magnet to stop. However, the right side crank Will flow your batteries off soon. Since I have my infocrank, back in 2015, they didnt solve this issue. Neither with the updates.

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Sefi Dakar

said about 5 years ago

Hi Darren,

Used a Garmin 810 and Garmin 510 and both says that the right sensor is missing. I just replaced the batteries and now the right side (crank) is flashing non stop. I have removed the batteries for now as they will drain quickly. Do i need a magnet or is there something more serious?

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Darren Moody

said about 5 years ago

Try taking the batteries out replacing them and then calibrating your cranks, you could also run the update tool to see if it’s picking your cranks up if it is the fault may lay with your head init

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Sefi Dakar

said about 5 years ago

My right side doesn't seem to be registering. Does anyone have any fix on this ?

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Alan.bransdon

said over 5 years ago

I can’t I’m sorry because there were just so many steps that had to be performed in a very specific order

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Darren Moody

said over 5 years ago

Alan Can you remember what was done to resolve it ?

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Alan.bransdon

said over 5 years ago

In the end I was lucky enough to have one of the guys from Verve on the phone walking me through the troubleshooting steps and it has worked perfectly ever since.

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Darren Moody

said over 5 years ago

Having the same issue brand new crank not picking the right side up on installation. New batteries etc. This is the second crank in the family first is spot on

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Alan.bransdon

said about 6 years ago

Installing the new infocrank for the first time (without cadence magnets) and it won't pick up the right side sensor. Does anyone know the reason for this or how to fix it?

verve infocr...

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Michael Wilson

said about 7 years ago

I'm having the same problem. My infocrank is only a few months old and I have never gotten it to capture the right crank torque/power data. My ENTIRE reason for buying the Infocrank was to measure power on BOTH legs. If Verve can't get this to work, then I want a refund and will go with a much cheaper option.

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Oliver Turner

said over 7 years ago

My crank is brand new and the drive side isn't being picked up, any of you had the issue resolved?

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Cuz171

said over 7 years ago

Same thing is happening to me. These cranks are a nightmare. I brought them cause they were meant to be easy....

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Eduardo Maia

said almost 8 years ago

I am having the same problem. In less than 9 months, 100 hours riding, my right crank batteries are empty for the second time!!! And I have bought good batteries. The left side are still working fine. What can I do?